Frequently Asked Questions

What is moissanite?
Moissanite is a lab-created gemstone known for its exceptional brilliance, durability, and affordability. It’s a sustainable alternative to traditional diamonds, perfect for engagement rings and fine jewelry.

Is moissanite a real diamond?
While not a diamond, moissanite is a stunning gemstone in its own right. It offers more sparkle per carat and ranks 9.25 on the Mohs scale of hardness, making it ideal for everyday wear.

Why choose moissanite over diamonds?
Moissanite offers similar sparkle and luxury at a more affordable price. It’s also conflict-free and eco-friendly, making it a conscious choice for modern buyers.

What is your shipping and return policy?
We offer fast, insured shipping worldwide. All orders come with a satisfaction guarantee and a hassle-free refund policy. Learn more on our Refund Policy page.

How do I clean and care for moissanite jewelry?
Moissanite is easy to maintain. Regular cleaning with warm water and mild soap keeps your gemstone sparkling for years to come.

How are Lustra Gems products made?
All our moissanite jewelry is handcrafted by expert artisans using ethically sourced materials. We are proud to offer high-quality craftsmanship with transparent sourcing.

Are your materials ethically sourced?
Yes. All of our moissanite stones are lab-created and conflict-free. Our metals are responsibly sourced and crafted by skilled artisans.